What is the check-in and check-out policy at Palace Downtown?
Check-in is at 15:00 and check-out is by 12:00.
Palace Downtown – A Favorite for Families in Dubai
Key details
About the Hotel
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
- Steps from Burj Lake
Great
8.9
9.3
4.9
4.7
5-star lakeside palace overlooking Dubai Fountain and Burj Khalifa
Rooms
Guest rooms at Palace Downtown are decorated in contemporary Middle Eastern style and offer balconies and luxury bathrooms. All
Dining
Leisure
Leisure facilities include a
Location
The hotel is located a
Services
The hotel provides family-friendly services including a
Highlights
Location: Adjacent to Burj Khalifa and Dubai Fountain
Rooms: 242 rooms with private balconies and lake views
Dining: 4 restaurants serving Argentinian, Thai, Mediterranean, and Middle Eastern cuisines
Wellness: Separate male and female spas with hammams and whirlpools
Service: Complimentary airport shuttle service
Family: Kids' club and babysitting services
“Downtown Dubai boasts this palatial hotel, blending modern luxury and Arabian heritage. I think it makes a great base for exploring the Dubai Mall and Burj Khalifa. I particularly appreciate the diverse dining options and wellness facilities.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Junior Suite Lake View2 persons755 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Lake Ultimate Staycation Attraction Tickets & Kids Go2 persons550 sq. feet1 King-size bedAir conditioningBalconyroom details
- Palace Suite Lake View Ultimate Staycation At The Top Tickets Burj Khalifa2 persons1135 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Private parking is possible on site for free.
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- iPad
- AM/FM alarm clock
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Dining Onsite
Palace Downtown presents an exquisite array of dining options, each offering a unique culinary journey that blends traditional and modern flavors. Guests can indulge in a rich tapestry of cuisines in enchanting settings, ensuring memorable moments and delightful experiences throughout their stay.
Al Bayt
British, Middle Eastern
Ambiance
Traditional, Romantic
Key Offerings
High tea featuring a selection of tea blends and delectable pastries, served amidst elegant Arabic decor.
Reservation
not needed
Open for high tea; hours vary.
Buhayra Lounge
British, Middle Eastern
Ambiance
Traditional, Romantic
Key Offerings
Enjoy sundowners, shisha, and high-end bar snacks, including a caviar tasting platter, in a serene poolside setting.
Reservation
not needed
Open for high tea; hours vary.
Fai
Asian
Ambiance
Traditional, Romantic
Key Offerings
Set within Palace Gardens, this lounge offers an array of Asian delights in a picturesque environment, perfect for relaxing or casual gatherings.
Reservation
not needed
Open for high tea; hours vary.
Thiptara
Thai
Ambiance
Romantic
Key Offerings
Renowned for its enchanting views over the lake and a menu featuring Bangkok-style seafood, Thiptara is ideal for intimate dinners.
Reservation
recommended
Open for dinner; hours vary.
Ewaan
Mediterranean, Middle Eastern
Ambiance
Family friendly, Romantic
Key Offerings
An all-day dining venue offering a diverse buffet for breakfast, lunch, and dinner, featuring both Mediterranean and Middle Eastern dishes.
Reservation
not needed
Open for Breakfast, Brunch, Lunch, Dinner from 06:00 - 00:00.
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Palace Downtown Location
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
Map view
City landmarks
Mall
The Dubai Mall
3400 ft
Tower
Burj Khalifa
5200 ft
Aquarium
Dubai Aquarium & Underwater Zoo
3600 ft
Theme Park
Kidzania
3900 ft
Museum
The Green Planet by Meraas
1.3 mi
Landmark
Lux Crawl
3100 ft
Gallery
Mb & f M.a.d'gallery
2200 ft
Landmark
Burj Khalifa-View from Top
2300 ft
Shopping Area
Bay Avenue
1.5 mi
Landmark
Dubai Hills Golf Club
3200 ft
Park
Safa Park
1.9 mi
Gallery
Empty Quarter
1.4 mi
Gallery
Opera Gallery Dubai
1.4 mi
Gallery
Cuadro
1.5 mi
Landmark
Emirates Towers
1.7 mi
Night club
Mint Leaf of London
1.1 mi
Nearby
Fountain
The Dubai Fountain
800 ft
Bridge
Souk Al Bahar
1300 ft
Museum
Dubai Dino
1800 ft
Square
Burj Plaza
700 ft
Doha St. Sheikh Zayed Rd Dubai Mall; Mohammed Bin Rashid Boulevard
Gallery One Dubai Mall
1200 ft
Bur dubai Building 20
Bastakia Quarter
1700 ft
Park
Burj Park
2600 ft
Downtown Dubai,near burj khalifa - Dubai - United Arab Emirates
Burj Lake
900 ft
Park
Burj Park by Emaar
1700 ft
Square
Dubai Lake Fountain Ride
1100 ft
Gallery
Gallery One
1100 ft
Financial Center Rd - Dubai - United Arab Emirates
Dubai Ice Rink
1800 ft
Mall
Toko Dubai
1300 ft
Financial Center Rd - Dubai - United Arab Emirates
Candylicious
1800 ft
Restaurants
Ewaan
300 ft
Mohammed Bin Rashid Boulevard Ground Level
The Meat Co
600 ft
Souk Al Bahar
Shakespeare and Co
400 ft
Souk Al Bahar
Claw Bbq
1000 ft
Souq al Bahar Downtown
Social House
1400 ft
101 Dubai - Al Ain Rd Between The Dubai Fountain and Star Atrium
Al Bayt
200 ft
Palace Downtown
Kanpai
600 ft
Souk Al Bahar
At.Mosphere
5200 ft
122nd Floor
Sammach
700 ft
Souk al Bahar Sheikh Mohammed Bin Rashid Boulevard Level 2
Explore Dubai
Explore Downtown Dubai
The Dubai Fountain
3 minutes' walk
A captivating display of water, music, and lights. Enjoy free shows every evening, perfect for families and couples.
Burj Khalifa
19 minutes' walk
The world's tallest building offers stunning views and unique experiences at the observation decks on the 124th and 148th floors.
Dubai Aquarium & Underwater Zoo
13 minutes' walk
Home to thousands of aquatic animals, this aquarium features a walk-through tunnel offering an immersive underwater experience.
Dubai Dino
10 minutes' walk
A giant dinosaur skeleton on display at the Dubai Mall. Perfect for a family visit and providing fascinating educational insights.
Luxury Shopping
10 minutes' walk
Shop at The Dubai Mall, featuring over 1,200 retail stores, high-end boutiques, and unique experiences like ice skating.
Yoga Classes
6 minutes' walk
Relax with yoga sessions offered at nearby studios, perfect for unwinding after an eventful day in the bustling city.
Ewaan
1 minute' walk
Offering Middle Eastern cuisine in an elegant setting, Ewaan features delicious specialties and a serene ambiance.
The Meat Co
3 minutes' walk
A stylish steakhouse serving premium cuts of meat with stunning views of the Burj Khalifa, ideal for a fine dining experience.
Shakespeare and Co
2 minutes' walk
A charming café with a vintage atmosphere, perfect for brunch. Features an extensive menu of baked goods and savory dishes.
Lux Crawl
10 minutes' walk
Featuring exclusive access to Dubai's most luxurious nightlife venues, this experience is great for couples and solo travelers.
Burj Khalifa-View from Top
10 minutes' walk
Offers an unforgettable experience to enjoy the views from one of the highest observation decks in the world.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160.0 per person.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
249
Former name
Sofitel / Palace Old Town
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
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Pros
Exceptional service
Comfortable rooms
Spectacular views
Cons
Early pool closure
Unfriendly staff
Small property
Guest reviewsbased on 6 reviews
Steven from United States
Single
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: December 24, 2025
7/10
Acceptable stay
ideal location good staff convenient sightseeing unclean room limited amenities deactivated key
The location WAS ideal. It made sightseeing VERY convenient. The staff performed well. This contributed to a good travel experience. I also enjoyed the cleanliness.
The room wasn't properly cleaned when I checked in. There were dried flowers on the floor. Bathroom amenities were LIMITED, with only a few basic items.
0 Helpful
Tom from United Kingdom
Couple
deluxe lake view room
3 nights in November 2025
|
Reviewed: November 21, 2025
7/10
great choice efficient staff ideal location bad food recycled food poor service
the breakfast had a great choice. staff were attentive and efficient. the location is ideal. it is a calm place in the middle of the city heart.
we visited during new year's eve 2025. the hotel felt old school opulent but the service lacked in many ways.
0 Helpful
Harry from United Kingdom
Couple
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: February 12, 2026
9.3/10
excellent stay with minor hiccup
perfect location quick access attentive staff
The location proved perfect. access to the mall was quick, and many dining options were close. the room i booked included a terrace, which i found really good for watching the fountain show (i liked the evening shows). the staff was attentive. They promptly addressed all my requests.
upon arrival, i found the bathroom amenities quite basic. i thought a more comprehensive selection would suit this category of hotel.
Location
10/10
the hotel is situated within walking distance of major attractions. nearby, guests can find numerous dining options and entertainment venues. the area allows easy access to transportation, including taxis and public transit.
Rooms
9/10
the room included a king-size bed and a sitting area. there was a mini-bar stocked with beverages and snacks. the bathroom features a separate shower and bathtub.
Facilities
9/10
the hotel offers a large outdoor pool. the gym contains several treadmills and weight machines. there are multiple restaurants serving various cuisines.
0 Helpful
|
Samuel from Germany
Single
deluxe lake view room
3 nights in November 2025
|
Reviewed: January 07, 2026
9.3/10
excellent location and arabesque style
warm staff grounded beans great service
the staff were warm and cute upon arrival. rakesh served me the type of grounded beans i like. this made a big difference to my mornings (especially the first coffee!). the service from the staff overall was great. i recommend this hotel highly.
the bathroom amenities were limited.
Service
9/10
the reception team provided a late checkout until 4:30 pm. the staff members were consistently professional and helpful. housekeeping replenished amenities daily and even added a fruit plate after a small issue arose.
Facilities
9/10
the hotel has an arabesque style decor. the pool was heated. the rooms feature a sophisticated arabian charm with a beautiful decoration. common areas are impeccably maintained.
Location
10/10
the location is unbeatable, steps away from the iconic tower. it is next to the dubai mall. i found the hotel to be a peaceful oasis amidst the city's hustle. overall, it is an excellent area.
0 Helpful
|
Stella from Italy
Couple
Deluxe Room Fountain View
3 nights in November 2025
|
Reviewed: December 31, 2025
9/10
Fountain View Magic!
clean room fountain shows
The housekeeping staff, especially Sarita Jahangir, kept the room very clean. The balcony view allowed us to watch the fountain shows each night. It was wonderful.. a magical experience.
0 Helpful
Matthew from Australia
Single
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: December 07, 2025
9.0/10
Really good Service and Prime Location
direct access clean corner fountain shows helpful team
The hotel connects directly to the mall, giving many dining options. Housekeeping kept every corner clean . I enjoyed watching the fountain shows from my air-conditioned room. The valet service team were always on their feet and very helpful.
Facilities
9/10
The spa offers a range of treatments and refreshment facilities. The gym is well equipped with treadmills and stationary bikes. The pool area includes many loungers and a shaded section for relaxation during the day.
Service
10/10
Front desk staff were helpful with requests and information. Luggage assistance was prompt and efficient at arrival and departure. Staff members continuously cleaned the pool and fountain areas ensuring a pristine environment at all times.
Dining
8/10
Breakfast included plentiful options with great variety. The poolside lounge offered excellent food and service. Al Bayt also provided excellent food and attentive service creating a good dining atmosphere for all guests.
0 Helpful
|
Show more reviews
FAQs
About Palace Downtown
How far is Palace Downtown from Dubai Mall?
Palace Downtown is located 0.5 km from Dubai Mall.
Which wellness facilities can guests enjoy at Palace Downtown?
Guests can enjoy an outdoor swimming pool, an Arabian-style spa, a hot tub, steam rooms, and a fitness center.
What services does Palace Downtown provide for business travelers?
The hotel offers a business center and meeting rooms for corporate needs.
What room amenities are provided at Palace Downtown?
Rooms feature complimentary Wi-Fi, air conditioning, a minibar, a coffee/tea maker, and luxury bathrooms.
What is the distance to Dubai International Airport from Palace Downtown?
The hotel offers paid airport shuttle service upon request, and is located approximately 15 km from Dubai International Airport.
Is breakfast offered at Palace Downtown?
Breakfast is available for an additional charge of 160 AED.
What are some nearby attractions to Palace Downtown?
Nearby attractions include Burj Khalifa (0.3 km) and Dubai Fountain (0.3 km).
Does Palace Downtown have any family-friendly services?
The hotel provides a kids' club and babysitting services for families.
What languages do the staff at Palace Downtown speak?
The staff at Palace Downtown communicate in multiple languages to assist guests.
What type of hotel is Palace Downtown?
Palace Downtown is a luxury hotel that blends cultural heritage and wellness facilities.
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