What is the check-in and check-out policy at Palace Downtown?
Check-in is at 15:00 and check-out is by 12:00.
91 photos
Palace Downtown – A Favorite for Families in Dubai
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Key details
About the Hotel
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
- Steps from Burj Lake
Great
8.9
9.3
4.9
4.7
5-star lakeside palace overlooking Dubai Fountain and Burj Khalifa
Rooms & Accommodations
Guest rooms at Palace Downtown are decorated in contemporary Middle Eastern style and offer balconies and luxury bathrooms. All
Dining
Wellness & Recreation
Leisure facilities include a
Location
The hotel is located a
Family & Services
The hotel provides family-friendly services including a
Highlights
Location: Adjacent to Burj Khalifa and Dubai Fountain
Rooms: 242 rooms with private balconies and lake views
Dining: 4 restaurants serving Argentinian, Thai, Mediterranean, and Middle Eastern cuisines
Wellness: Separate male and female spas with hammams and whirlpools
Service: Complimentary airport shuttle service
Family: Kids' club and babysitting services
“Downtown Dubai boasts this palatial hotel, blending modern luxury and Arabian heritage. I think it makes a great base for exploring the Dubai Mall and Burj Khalifa. I particularly appreciate the diverse dining options and wellness facilities.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Junior Suite Lake View2 persons70 sq. feet1 King-size bedAir conditioningBalconyroom details
- Deluxe Lake Ultimate Staycation Attraction Tickets & Kids Go2 persons51 sq. feet1 King-size bedAir conditioningBalconyroom details
- Palace Suite Lake View Ultimate Staycation At The Top Tickets Burj Khalifa2 persons105 sq. feet1 King-size bed and 1 Sofa bedAir conditioningBalconyroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- iPad
- Direct dial telephone
- AM/FM alarm clock
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Dining Onsite
Palace Downtown presents an exquisite array of dining options, each offering a unique culinary journey that blends traditional and modern flavors. Guests can indulge in a rich tapestry of cuisines in enchanting settings, ensuring memorable moments and delightful experiences throughout their stay.
Palace Downtown Location
Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Po Box 9770, Dubai, 9770,
Explore Dubai
Explore Downtown Dubai
The Dubai Fountain
3 minutes' walk
A captivating display of water, music, and lights. Enjoy free shows every evening, perfect for families and couples.
Burj Khalifa
19 minutes' walk
The world's tallest building offers stunning views and unique experiences at the observation decks on the 124th and 148th floors.
Dubai Aquarium & Underwater Zoo
13 minutes' walk
Home to thousands of aquatic animals, this aquarium features a walk-through tunnel offering an immersive underwater experience.
Dubai Dino
10 minutes' walk
A giant dinosaur skeleton on display at the Dubai Mall. Perfect for a family visit and providing fascinating educational insights.
Luxury Shopping
10 minutes' walk
Shop at The Dubai Mall, featuring over 1,200 retail stores, high-end boutiques, and unique experiences like ice skating.
Yoga Classes
6 minutes' walk
Relax with yoga sessions offered at nearby studios, perfect for unwinding after an eventful day in the bustling city.
Ewaan
1 minute' walk
Offering Middle Eastern cuisine in an elegant setting, Ewaan features delicious specialties and a serene ambiance.
The Meat Co
3 minutes' walk
A stylish steakhouse serving premium cuts of meat with stunning views of the Burj Khalifa, ideal for a fine dining experience.
Shakespeare and Co
2 minutes' walk
A charming café with a vintage atmosphere, perfect for brunch. Features an extensive menu of baked goods and savory dishes.
Lux Crawl
10 minutes' walk
Featuring exclusive access to Dubai's most luxurious nightlife venues, this experience is great for couples and solo travelers.
Burj Khalifa-View from Top
10 minutes' walk
Offers an unforgettable experience to enjoy the views from one of the highest observation decks in the world.
Tips on navigating the city
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
You can start your day with a full breakfast, which costs AED 160.0 per person.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, Russian, Arabic, Bulgarian, Hindi, Tagalog / Filipino
Year renovated:
2008
Number of floors:
7
Number of rooms:
242
Former name
Sofitel / Palace Old Town
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Exceptional service
Comfortable rooms
Spectacular views
Cons
Early pool closure
Unfriendly staff
Small property
Guest reviewsbased on 2896 reviews
Harry from United Kingdom
Couple
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: February 12, 2026
9.3/10
excellent stay with minor hiccup
perfect location quick access attentive staff
The location proved perfect. access to the mall was quick, and many dining options were close. the room i booked included a terrace, which i found really good for watching the fountain show (i liked the evening shows). the staff was attentive. They promptly addressed all my requests.
upon arrival, i found the bathroom amenities quite basic. i thought a more comprehensive selection would suit this category of hotel.
Location
10/10
the hotel is situated within walking distance of major attractions. nearby, guests can find numerous dining options and entertainment venues. the area allows easy access to transportation, including taxis and public transit.
Rooms
9/10
the room included a king-size bed and a sitting area. there was a mini-bar stocked with beverages and snacks. the bathroom features a separate shower and bathtub.
Facilities
9/10
the hotel offers a large outdoor pool. the gym contains several treadmills and weight machines. there are multiple restaurants serving various cuisines.
0 Helpful
|
Samuel from Germany
Single
deluxe lake view room
3 nights in November 2025
|
Reviewed: January 07, 2026
9.3/10
excellent location and arabesque style
warm staff grounded beans great service
the staff were warm and cute upon arrival. rakesh served me the type of grounded beans i like. this made a big difference to my mornings (especially the first coffee!). the service from the staff overall was great. i recommend this hotel highly.
the bathroom amenities were limited.
Service
9/10
the reception team provided a late checkout until 4:30 pm. the staff members were consistently professional and helpful. housekeeping replenished amenities daily and even added a fruit plate after a small issue arose.
Facilities
9/10
the hotel has an arabesque style decor. the pool was heated. the rooms feature a sophisticated arabian charm with a beautiful decoration. common areas are impeccably maintained.
Location
10/10
the location is unbeatable, steps away from the iconic tower. it is next to the dubai mall. i found the hotel to be a peaceful oasis amidst the city's hustle. overall, it is an excellent area.
0 Helpful
|
Stella from Italy
Couple
Deluxe Room Fountain View
3 nights in November 2025
|
Reviewed: December 31, 2025
9/10
Fountain View Magic!
clean room fountain shows
The housekeeping staff, especially Sarita Jahangir, kept the room very clean. The balcony view allowed us to watch the fountain shows each night. It was wonderful.. a magical experience.
0 Helpful
Matthew from Australia
Single
Deluxe Lake View Room
3 nights in November 2025
|
Reviewed: December 07, 2025
9.0/10
Really good Service and Prime Location
direct access clean corner fountain shows helpful team
The hotel connects directly to the mall, giving many dining options. Housekeeping kept every corner clean . I enjoyed watching the fountain shows from my air-conditioned room. The valet service team were always on their feet and very helpful.
Facilities
9/10
The spa offers a range of treatments and refreshment facilities. The gym is well equipped with treadmills and stationary bikes. The pool area includes many loungers and a shaded section for relaxation during the day.
Service
10/10
Front desk staff were helpful with requests and information. Luggage assistance was prompt and efficient at arrival and departure. Staff members continuously cleaned the pool and fountain areas ensuring a pristine environment at all times.
Dining
8/10
Breakfast included plentiful options with great variety. The poolside lounge offered excellent food and service. Al Bayt also provided excellent food and attentive service creating a good dining atmosphere for all guests.
0 Helpful
|
Show more reviews
FAQs
About Palace Downtown
How far is Palace Downtown from Dubai Mall?
Palace Downtown is located 0.5 km from Dubai Mall.
Which wellness facilities can guests enjoy at Palace Downtown?
Guests can enjoy an outdoor swimming pool, an Arabian-style spa, a hot tub, steam rooms, and a fitness center.
What services does Palace Downtown provide for business travelers?
The hotel offers a business center and meeting rooms for corporate needs.
What room amenities are provided at Palace Downtown?
Rooms feature complimentary Wi-Fi, air conditioning, a minibar, a coffee/tea maker, and luxury bathrooms.
What is the distance to Dubai International Airport from Palace Downtown?
The hotel offers paid airport shuttle service upon request, and is located approximately 15 km from Dubai International Airport.
Is breakfast offered at Palace Downtown?
Breakfast is available for an additional charge of 160 AED.
What are some nearby attractions to Palace Downtown?
Nearby attractions include Burj Khalifa (0.3 km) and Dubai Fountain (0.3 km).
Does Palace Downtown have any family-friendly services?
The hotel provides a kids' club and babysitting services for families.
What languages do the staff at Palace Downtown speak?
The staff at Palace Downtown communicate in multiple languages to assist guests.
What type of hotel is Palace Downtown?
Palace Downtown is a luxury hotel that blends cultural heritage and wellness facilities.
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